Clinton-Macomb Public Library
Case Study

Clinton-Macomb has seen the power of CircIT™ for resolving customer problems. Screens clearly communicate with patrons during self-checkout, while empowering staff to easily implement branding initiatives.

“I love that [CircIT] software is completely customizable. Libraries today are getting sav-vy with their brand, and the fact that we can completely change the look and feel of the software is very empowering. Our marketing department was able to take graphics from our webpage and apply them to our self check-out interface.

I am also impressed by the ease of use of CircIT. Since implementing self check-out at our three branches in 2003, we’ve learned to measure a product not by how well it helps a customer check-out an item, but how it helps a customer resolve a problem. CircIT’s screen messages clearly communicate any check-out problems and help our patrons resolve issues at the point of self check-out, not forcing them to wait in another line to speak with a staff member.”