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Customer Care at Tech Logic

We call our technical support “Customer Care” for a reason—our dedicated team of professional staff practices our “People First” philosophy of service and cares about each customer library. We recognize that libraries need dependable technology solutions helping their patrons around the clock. And if there are support issues, our customer libraries deserve a caring attitude, timely solutions and exemplary service. Our customers give consistently high ratings on satisfaction surveys for the care they receive.

Customer Care also means ongoing call-in support and 24/7 access to the Online Support Center for product information and online ticketing for non-urgent needs. When you contact us, you will speak with one of Tech Logic’s professional team of knowledgeable software specialists, hardware technicians and engineers until your problem is resolved. Your library is never just a number or an open support ticket at Tech Logic!

When necessary, Tech Logic can deploy a skilled Field Technician from the largest service network in the industry. Technicians trained and certified in our headquarters are based in more than 100 service locations for responsive on-site service calls to your library. You can be assured that our first priority is to restore your library to full operating condition as quickly as possible.

Call us toll free at 1-866-880-9981 or email us at Customer Care (customercare@tech-logic.com) to experience our Customer Care professionals first hand.