Customer Care

Unparalleled service and support for all our Partner Libraries.
Solutions Catalog

Dependable Technology, Reliable Support.

Tech Logic Solutions are designed to be used by Patrons and Staff around the clock. If a support issue arises, it is our responsibility to ensure you get exceptional service and a timely solution from one of our a caring Team Members.

American-Based Support Team

Our team Technicians will deliver the neighborly support we're known for.

24/7 Online Support

Using our Online Portal, a Customer Care Technician is assigned to your case within two business hours.

Fleet of Field Technicians

With the largest service network in the Industry, Tech Logic guarantees we will get your issues resolved as quickly as possible.

Factory Certified Training

With every totalAMH purchase, Tech Logic offers a complimentary Factory Certified Training for your staff members.
partner libraries

Recent Customer Care Feedback

We like to think of all our Partner Libraries as part of the Larger Tech Logic Family. Our Customer Care Team goes above and beyond to make sure we address every concern, resolve every issues, and actively listen to every piece of feedback that we receive.

Tech Logic is consistently praised for the quality service our Customer Care Team delivers - and we dont intend to change that.

★ ★ ★ ★ ★

Great people to work with. They always make sure we are up and running and everything is working properly.
Raymond Reed, IT Manager
Charles County Public Library

★ ★ ★ ★ ★

Quickly helped me get a service call created the issue was resolved the same day.... Overall great experience, hassle free communication and quick resolution to issue.... Keep up the good work!
Brian Berrens, IT Analyst
Johnson County Library

★ ★ ★ ★ ★

The products are great and there are no hoops to jump through to get support.  We have worked with a couple of great support people for several years now.
Brian Lashbrook, Technology Manager
Daviess County Public Library
Halifax Public Library

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