Team Member Spotlight: Jeremy Kralewski

As a Customer Care Technician at Tech Logic, Jeremy collaborates with libraries daily to ensure the optimal functioning of Tech Logic solutions. Jeremy joined Tech Logic in 2021, supporting Tech Logic’s self-checkout units, security gates, and shelf management devices. Now, Jeremy’s expertise has expanded to Tech Logic’s AMH systems. Our customers describe Jeremy as “friendly, knowledgeable, very professional, and prompt with responses.”

Where did you work prior to Tech Logic?

I worked in software support for a Client Relationship Management application for financial service professionals. There were often demanding and stressful cases. That experience taught me patience when it comes to supporting customers, and I believe that has helped me at Tech Logic. I also really appreciate how patient and understanding the library staff and their IT can be.

What brought you to Tech Logic?  

I was looking for a job change that kept me within the technology field. The automated material handling systems and RFID technology really interested me because I had never really seen it before and became very interested after I came to the office for an interview. I saw it as a great opportunity to learn new things and keep growing in my career.

Could you describe for us your role at Tech Logic?

As a Customer Care Tech, I am here to support libraries with their workflow automation. Whether it is with self-checkout machines, staff stations, security gates, inventory wands, or material sorting machines, I am here to help make sure any questions get answered and any issues get resolved. In the end, these machines are supposed to make life easier for library staff, so we work hard to make sure the systems are working properly.  

What got you interested in Customer Care?

I was originally interested in software development and IT. I figured that if I helped other people with their software and hardware issues, it would eventually spill over. I enjoy the puzzle-solving aspect. Helping people solve the weird and confusing issues in technology keeps me interested. In the end, it is nice to know that I was able to help make someone's day better. Even if it was just in a small way.

What excites you most about the library industry?

Libraries are great resources for communities. Having access to books and information is incredibly important. Then add the excellent support of librarians and library staff who can empower patrons on their knowledge journey. A lot of good can come from that! In addition, libraries continue to add new and exciting resources to their collection like career help, 3D-printers, music studios, and even fishing poles. That is so cool!

What do you like most about working for Tech Logic?

I enjoy continuing to learn about technology and how it works, and I really enjoy the customers we support.

What have you learned in your time with Tech Logic?

I have learned a lot about computers and electronics and how they interact with motors and other hardware.

In your opinion, what are some of the most impactful and unique ways that Tech Logic’s services and solutions empower libraries?

I am really proud of our customer support and how we strive to make it easier for libraries to implement our technology into their workflows and to help staff feel comfortable so they can use it effectively.

Outside of work, what would you like to share about yourself?

My son is about to turn one year old, and I am very happy about that.

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Tech Logic connects libraries with their communities through dynamic, innovative, and efficient workflow technologies—delivering unparalleled service and outstanding patron experience. Since 1997, we have worked exclusively with libraries to develop solutions that empower library patrons and staff.